FAQs

Once UPS receives the order, you will receive tracking info. Your order can be tracked in your account page. 

Can I cancel my order? We strive to have all orders picked, packed, and shipped as quickly as possible because we know you can’t wait to receive it! So, we start processing the moment you click ‘Place Order’. With that in mind, once your order is placed, we are not able to cancel or change your order. Please see the return policy for additional information if a return is still needed.

How Do I know if my order went through?
After your order is completed, you will be sent a confirmation email to the email address provided. Included will be an order number – this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct and save the email as a receipt of your purchase. If you don’t receive a copy, first check your junk mail and then check My Account or contact us.

Why haven’t I received an email about my order?
There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

What do I do if something on my order is missing or damaged?
Please contact a Ron’s Relics Customer Support Agent right away! 
We must receive all returns and exchanges, including the replacement of missing or damaged items, within 30 days of the purchase date listed on your receipt.